February 23, 2016
We all talk a lot about customer service, and we know it is the most
important element of creating a successful, thriving community. However, do we
pay enough attention to who our clients really are and what they really want?
In long-term care, you are serving both the resident and their family… and
often times they may have different needs or expectations. Ultimately, your
clients don’t care what you know, until they know you care.
Need change? Attend our Customer Service Academy “Growing
from Good to Great.”
Consider your internal customer service. Do your employees work
together as a team and are they respectful of one another? This aspect of
customer service is often not considered or addressed.
Learn how resident and
family satisfaction can be improved upon and how employee retention goals can
be achieved by strengthening the customer service amongst your team.
Join Jean as she shares with each of you customer service solutions
on how to “be the difference” in the eyes of your residents, their
family/friends, and fellow team members.
