Wireless Communication System Boosts Resident Quality of Life and Staff Efficiencies
Published On: Nov 16, 2016 The nurse call paging system at Christian Living Communities (CLC) was no longer serving its purpose. It was neither efficient nor user-friendly. In addition, it failed to provide accountability or visibility into call response time and time spent with residents, and resident and family satisfaction survey results revealed gaps that needed to be addressed.
CLC wanted to give caregivers a better tool and exchange their pagers, kiosks, and computers with one device. CLC chose
Cornell Communication’s
inform, a wireless resident/nurse call solution and staff communication system that is a touch-screen-based, easy-to-use mobile solution. A major deciding factor in selecting inform was its ability to keep track of which patient or resident made the call, where the call came from, when the call was placed, which caregiver responded to the call, and how long it took to respond. It also documents the travel time to get to residents, the length of time spent with them, and the specific care provided.
Staff also uses the devices to communicate with one another and proactively check on residents. Call and care details are captured for reporting purposes, providing insight into staff productivity and detailed resident care levels.
Implementation
CLC began implementation with one community at a time, so that caregivers and other staff members could provide feedback to others and advise them on best practices moving forward.
Outcomes
- Staff accountability driven to new heights.
- Response times cut by 50 to 70 percent.
- Care delivery documented in real time.
- Improved resident, family, and staff satisfaction.
- Achieved data-driven operating efficiencies.